The primary data controller is CSM International, with registered offices at Lansdale PA, USA.
If you have any questions, comments, or complaints concerning our data privacy or data protection practices, please contact us at firstname.lastname@example.org.
Types of Data We Collect
Personal Information means any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, mental, economic, cultural or social identity of that natural person.
The following provides examples of the types of data that we collect from you and how we use the information.
Types of Data we collect and Legal Basis and Purpose for Processing, Collection and Use of Data
We may collect your name and contact information when you create an account or subscribe to receive information updates.
We have a legitimate interest in providing account-related functionalities to our users. Accounts can be used for easy checkout and to save your preferences and transaction history.
We may collect personal information from you, such as your name, postal address, age or location.
We use this information to conduct our normal day-to-day business. We have a legitimate interest in understanding our users and providing tailored services. In some contexts, we are also required by law to collect this information.
Employment or Prospective Employment
If you apply for employment, or become an employee, we may collect personal information necessary to process your application or to manage you as a member of our workforce. This may include, among other things, your telephone number, postal address, email address, age, location, benefits elections, employment history, salary information, educational background, driver’s license or social security number.
We use information about current and prospective employees to perform our contract of employment, or the anticipation of a contract of employment, with you. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations. In some circumstances, our use is based upon your consent, including, for example, your consent to communicate with us through voice and video teleconferencing.
If you provide us feedback or contact us for support, we will collect your name and email address and possibly other personal information, as well as any other content that you send to us in order to reply.
We have a legitimate interest in receiving, and acting upon, your feedback or issues.
When you sign up for one of our mailing lists we may collect your email address or postal address.
We share information about our products and services with individuals that consent to receive such information.
Online Forms, Submissions and Surveys
We collect information you submit to us on our websites, through online forms or by completing a survey and registrations to process your requests, for example to grant applications.
Our use is based upon your consent to provide us with information. We may also use this information to perform our contract, or the anticipation of a contract, to provide you with products or services.
We may collect your name, billing address, shipping address, email address, and telephone number when you place an order.
We use your information to perform our contract to provide you with products or services.
Seminars and Event Management
When you register for or attend a seminar, we may collect your name, contact information, job title, professional specialty, and dietary preference.
We use your information to perform our contract to provide you with services. We also have a legitimate interest in using your information to coordinate events.
Automatic Technologies or Interactions
As you interact with our website, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical information about you if you visit other websites employing our cookies
We may collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet), domain name, click-activity, referring website, and/or a date/time stamp for your visit. Web logs may be used for things like monitoring website usage levels, diagnosing problems, and detecting cybersecurity threats.
We may collect information about the device accessing the website such as MAC address, device type, and device identifiers.
We have a legitimate interest in engaging in behavior-based advertising and capturing website analytics.
Web logs may be used for things like monitoring website usage levels, diagnosing problems, and detecting cybersecurity threats.
We have a legitimate interest in making our website operate efficiently, in identifying unique visitors, and in understanding how users interact with us on their devices.
Provision of Professional Education
We may process your personal data to assist in the provision of professional education regarding our products. This may include your name, postal address, email address and telephone number.
Our use is based upon your consent.
Customer Service/Call Center Interactions
We may process your personal data when providing customer service or product support via a call center or directory, including via recorded telephone or videoconference calls. Personal data processed may include your name, postal address, email address, and telephone number.
We have a legitimate interest in receiving, and acting upon, your feedback or issues.
Safety and Physical Security
As the safety of life is of the utmost importance to us, we may process your personal data to protect your health and safety while attending our sites. Personal information processed may include your name, postal address, age, location and contact details.
We use your information to protect the vital interests of yourself and others.
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.
Sharing Of Personal Information
In addition to the specific situations discussed elsewhere in this Policy, we may disclose personal information in close relation to the purposes specified above to trusted third parties, collectively referred to as “Recipients.”
How We Protect Personal Information
No method of transmission over the internet, or method of electronic storage, is fully secure. While CSM Intl. implements appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure, due to the public nature of the internet, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information, we will notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our websites may permit you to create an account. When you do, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
Cookies and Other Web Devices
Each website can send its own cookie to your web browser if your browser's preferences allow it. Cookie settings can be controlled in your internet browser to automatically reject some forms of cookies. If you do not allow cookies, some features and functionality of our site may not operate as expected.
CSM Intl. may use Adobe Flash technology (including Flash Local Stored Objects "Flash LSOs") that allow CSM Intl. to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Site, and collect and store information about your use of the Site. Some of our websites or emails also use pixel tags, web beacons, clear GIFs, or other similar technologies to measure the success of marketing campaigns, and compile statistics about usage and response rates, and other purposes.
CSM Intl. may use other web devices to track website usage and views. If you have questions or concerns about our cookie or web device usage, please contact us at email@example.com.
Your EU Privacy Rights
Pursuant to EU General Data Protection Regulation (GDPR), below is additional specific information which relates to the processing of personal information of Data Subjects who are in the EU. CSM Intl. has put in place a data protection governance structure to ensure the data privacy rights and freedoms of Data Subjects are protected.
California Consumer Privacy Act Rights
Subject to legal limitations, if you are a resident of California, you may have the right to make the following choices regarding your personal information:
Note that, as required by law, we will require you to prove your identity. We may verify your identity by telephone call or email. Depending on your request, we will ask for information such as your name, your physical address, or the name of our clinical trial in which you participated. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
If we do not receive both pieces of information, the request will be denied.
Requests to exercise your rights must be sent to firstname.lastname@example.org.
Other Important Information
The following additional information relates to our privacy practices:
Last Updated: Nov 2020
Effective: Nov 2020
California Information Sharing Disclosure
California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law). We do not “sell” your personal information. The table below indicates the categories of personal information we collect and transfer in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we collect and share about people other than yourself. For example, while we transfer credit card or debit card numbers for our business purposes in order to process payments for orders placed with us, we do not collect or transfer credit card or debit card numbers of individuals that submit questions through our website’s “contact us” page.
Categories of Personal Information We Collect
To Whom We Disclose Personal Information for a Business Purpose
Identifiers – this may include real name, alias, postal address, unique personal identifier, online identifier, email address, account name, social security number, driver’s license number, passport number or other similar identifiers.
Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information.
Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc.
Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement.
Audio, electronic, visual, thermal, olfactory, or similar information
Professional or employment-related information